Consumer research and surveys

		Project: Mailed CUSTOMER SURVEYS for Retailer Challenge: Develop a one-page mailed survey for past 12 month customers for this catalog merchandiser of consumer apparel. Enter results, create demographic groups and report on results.
		Project: Online CUSTOMER SURVEYS for Retailer Challenge: Create surveys for online consumer retailer: one for website feedback, one for customer service and one for satisfaction after delivery. Track and forward results and learning on a monthly basis.
		Project: Conduct and summarize CUSTOMER SATISFACTION SURVEY for retailer Challenge: Design and create multi-leg, segmented customer service survey for retailer. Work with graphics designer and promotions manager to design one-page mailer and offer completion incentive. Tally, segment and analyze mailed results and write 6-page research summary plus charts. Present results to owner of company and staff, plus develop recommendations for improvement.
		Project: MEMBER SURVEY for national association Challenge: Develop a survey for association to get data from certified members about the certification program, how it was used and how it has benefited them. Write summary including feedback for association president and committee.
		Project: EMPLOYEE SURVEY for small business Challenge: Write a survey for a small business's customer service department. Goals were to 1) get their input on how they think customers would rate their service and 2) have them identify the types of corporate training, workshops and classes they think the department needed most. Assist the Customer Service Manager with tallying results and drafting a plan to address the employee's training.
		Project: CLIENT SERVICE SURVEY for service provider Challenge: Develop a post-service client survey for customers of this career services firm. Allow for clients to give honest feedback by making survey anonymous. Provide opportunity to review each individual service bought and used, or explain why services were not used.
		Project: ONLINE SURVEY for neighborhood association Challenge: Prepare and administer online survey for residents to assess impact of speeding and possible alternatives. Arrange to have responses sent directly to neighborhood rep in customized format so that it is easier to tally and summarize.
		Project: Employee TRAINING NEEDS SURVEY for small business Challenge: Write a survey for a small business's customer service department. Goals were to 1) get their input on how they think customers would rate their service and 2) have them identify the types of corporate training, workshops and classes they think the department needed most. Assist the Customer Service Manager with tallying results and drafting a plan to address the employee's training.
		Project: Develop and conduct NEEDS ASSESSMENT before development of training workshop for in-house development Challenge: Develop a needs assessment to be sent to potential participants for a presentation skills workshop. Data were used to develop training program objectives and specific content based on participant's skill level.
		Project: Create TRAINING SESSION FEEDBACK FORM for training manager Challenge: Write a post-training session feedback form for participants to rate a training session. Allow for a scale of 1-5, plus lots of opportunity for open-ended comments to improve the session.
		Project: Create TRAINING SESSION EVALUATION FORM for training manager Challenge: Develop a one-page evaluation form that allowed for ratings of: the facilitator, the workshop, the workshop materials and the overall rating. Allow one area for open ended comments, questions, critiques and praise.
		Project: Create PROGRAM EVALUATION PROPOSAL for manager at a university Challenge: Create a research and evaluation strategy for both formative and summative evaluations for a training program. Target audience for delivery was university advisors and faculty, and a strategy needed to be developed for testing and rolling out training program.